FAQs FOR CUSTOMERS

We now offer a Hold service that can help with this!  Add Hold to your cart and checkout.  We'll hold your order for 14 days. Orders placed by you and your friends in the next 14 days will be combined (keep adding Hold to orders) and shipped to your address.

Applicable shipping fees will be refunded if combined orders are meet the minimum spend for free shipping.

*Please allow 24-48 hrs (after expiry of the hold period) for shipping fee refunds*

Yes! We offer local pickup from our office located in Leslieville (9 Davies Avenue #203). Select the pickup option at checkout and we'll let you know once your order is ready for pickup.

Please note that since our inventory is located in a warehouse outside of Toronto, it can take up to 2 weeks before your order is ready for pickup.

If you change your mind, you can receive a store credit for returned merchandise if items are returned within 14 days of the shipping date. Items can be shipped or dropped off at our Toronto location.  Customers are responsible for shipping charges.

We offer full refund or exchange within 14 days of the shipping date on items that are defective or if there is a major discrepancy between the item description on our website and the product (i.e. incorrect size).

Our Return Policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.

To qualify for an exchange or refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached).

Final sale on all sale or promotional items.

You can see our full refund policy here.

Beeja May does not clean the clothes, but we do ask our sellers to clean the clothes before selling to us. However, we would still recommend you clean the clothes before wearing.

Almost every single day! Here's our load schedule although we may change things from time-to-time.

Pre-loved Kids: Monday, Wednesday, Thursday, Friday, all at 9AM EST

Rescues: Saturday 9AM EST

Toys: Tuesday 9AM EST

Pre-loved Maternity & Nursing: Saturday at 9AM EST

Check out our "Decoded: Item Conditions" page to find out!

Sorry! We do not offer price adjustments given the unique "one-of-a-kind" nature of our business.

Our team takes time to research each piece in-house but we do not guarantee authenticity of any brands nor offer third party authenticity certificates.

FAQs FOR SELLERS

Yes! We are now accepting pre-loved wooden toys. Check out our What We Accept (kids) page to see what we are (and aren't accepting).

Our payout price takes into consideration the estimated retail price, quality, age and style of item, and the items in our existing inventory. Check out Payout Price (Kids) and Payout Price (Adult) for more details.

Ensure that all the clothes you are selling meet our quality standards and follow these next steps:

1. You will receive a calendar invite from us, please accept the invite so it's in both our calendars

2. Before your scheduled pick up, please follow the instructions found here

3. A note will be sent to you once the clothes have been picked-up.

4. Allow approximately 3-4 weeks for us to inspect and send you a purchase sheet. If there are 70+ items to sell it may take longer, we appreciate your patience!

If you need to reschedule, please email us at hello@beejamay.com at your earliest convenience or reschedule through the appointment confirmation email you receive.

Please decline the calendar invite and email us at hello@beejamay.com as soon as possible.

No, an inspection fee does NOT apply to all pick-ups.  We have only recently implemented this as we have been receiving large amounts of clothes and items that are clearly not in resale condition and do not meet our quality standards.  If the majority (50%+) of the itemsclearlydo not meet our quality standards, we reserve the right to charge a discretionary fee that will be deducted from the payout price.  The intent of the inspection fee is not to earn an extra fee, but to discourage people from taking advantage of our free pick-up service.

For security reasons, our drivers do not enter into residences.  If you are in a condominium/apartment building, we can only pick up the clothes from the main floor and concierge/security. If there is no concierge/security at your building and you do not feel comfortable leaving the clothes on the main floor unsupervised, leave us instructions to call you 10-15 minutes before we arrive and you can bring down the clothes at that time.  Please leave us detailed instructions when booking the pick-up

You can schedule a time to drop off at one of our drop-off locations! Learn more here.

Alternatively, email us (hello@beejamay.com) and we will send you a pre-paid shipping label. The shipping fee will be deducted from your final payout, so no upfront costs to you!

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